Webstar car rentals provide easy access to transportation for both visitors and residents. There are rules and regulations to adhere to while renting a car from us in order to guarantee a seamless and secure rental experience. Anyone who intends to hire a car from us must comprehend these rules.
In addition to fostering mutual understanding between the firm and its clients, these rules and regulations can serve as a point of reference for any complaints that may emerge during normal business operations. The basic guidelines that Webstar car rentals has set forth are listed below for anyone looking to rent a car.
Reservation and Scheduling
To guarantee availability, customers must make a reservation in advance.
Reservations can be placed over the phone, online, or in person at our rental office in Kira.
At the time of booking, a valid driver’s license and an identity document (passport or national ID) are needed.
Reservation and Booking
- Customers must make a reservation in advance to ensure availability.
- Bookings can be made online, through a phone call, or in person at our rental office.
- A valid driver’s license and identification document (passport or national ID) are required at the time of booking.
Driver Requirements
To rent a car, you must be at least 21 years old. The driver’s license needs to be current for at least two years.
If the additional drivers meet the age and license requirements, they can be added to the rental agreement at no additional cost.
At the time of rental, the principal driver and any extra drivers must provide their current driver’s licenses and identity cards.
Length of Rental
A 24-hour rental duration is the minimum.
There can be extra fees if the vehicle is returned after the prearranged time.
Rental Prices and Disbursements:
The rental rates are set during the booking process and are based on a daily, weekly, or monthly basis.
To make a payment, customers can use a credit card, cash payments or payments to the bank.
Late Return
If the Client wishes to extend their rental for extra days, communication must be made early. And they will only be charged the per-day fee as agreed in the agreement. For late returns, a premium fine is charged at the operator’s discretion.
Vehicle Maintenance and Breakdowns
The rental vehicles are regularly maintained to ensure their proper functioning.
In case of a breakdown or mechanical issue, customers should contact our 24/7 helpline for assistance. Repairs and towing will be arranged as necessary.
Traffic and Parking Violations:
The renter is responsible for any traffic fines, penalties, or parking violations incurred during the rental period.
administrative fees may apply for processing and transferring the fine to the customer.
Cancellation and Refunds
Customers can cancel their reservation up to 24 hours before the scheduled pick-up time. Cancellations or no-shows may be subject to a cancellation fee as stipulated below.
1 month and above – 90% refund of the total amount deposited
15 Days to 29 days – 70% refund of the total amount deposited
7 Days to 14 days – 50% refund of the total amount deposited
1 Day to 13 days – 30% refund of the total amount deposited
Less a Day- 0% refund of the total amount deposited
Note: This cancellation is only valid for clients who made full payment of their rental fees. For those, who only deposited commitment fees, no refund shall be made.
Dispute Resolution
In case of any disputes or disagreements, customers are encouraged to contact our customer service team for resolution.
The comprehensive guideline for renting a car with us is found in our Car Rental Contract/agreement and given to clients in the process of booking.